Reference

Legal terms for your account

This page explains the legal terms that apply to your lotter account in India, including how we handle access, records and requests.

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lotter Legal terms for your account
CONTACT PATHS

How to reach us on legal matters

If you need help with terms, access, consent on a data request, or a record correction, reach us through the channels below.

Email Send the request, your registered email and the account detail tied to it. We use that thread for corrections, access questions and copy requests, then reply in the same case until it is closed.
Live chat Use chat for time-sensitive legal questions about access, account records or a change you want us to check before the next session, and we can confirm the next step while the case is still open.
Contact form Use the contact form when you need a written trail for a data request, address update or terms query. Keep the message brief and specific so we can route it correctly.
DATA CARE

How we handle data and requests

We only use the details tied to your account for access control, support handling, payment records and any legal request that reaches us.

Data use

We process account, device and transaction details to run login checks, confirm requests and answer legal questions. We do not expand the use beyond the purpose shown when we collect it.

Cookies

Cookies help us remember your session, language choice and device state. You can clear them in your browser, but some pages may ask you to sign in again for safety.

Account security

For changes that affect access or records, we ask for a fresh check on your registered email, phone or other detail on file. That stops unauthorised edits and keeps the case traceable.

Retention

We keep request logs, payment records and support threads only as long as needed for law, dispute handling and account safety. After that, we archive or delete them under our retention rules.

Request changes

If your name, address or contact detail changes, send the update through support with proof that matches the file. We will check what local law allows and then amend the record.

Legal contact

For any access or consent question, contact the same support path used for the account and add the date, subject and last action involved. That helps us find the right record fast.

Questions on access and records

These questions cover access, data use, request handling and how we decide what applies in India. If your case falls under another rule or another location, the local law that applies will control the answer. Use the support paths above when you need us to check a record, correct a detail or explain a term tied to your account.

You can access only where local law permits. If the rule set for your location allows it, you may open the account flow and continue with the checks tied to your profile. If not, access will stay closed.

We use it for login, support, record keeping and payment checks tied to your account. We do not use it for a different purpose without a legal basis, and we keep the scope tied to the request you made.

Yes. Send the correction request through support with the exact detail you want changed and a matching proof file where needed. We will check the record, confirm what law allows and update the account if the change is valid.

We keep support threads, access logs and transaction records only for the period needed for law, dispute handling and account security. After that period, we archive or remove them under our retention process.

Cookies can remember session state, language and device settings, but they do not replace the record in your account. If you clear them, we may ask you to sign in again and re-check certain choices.

Use email, chat or the contact form and include your registered details, the subject and the date. That gives us enough context to locate the correct file and reply on the same thread.

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