Reference

How lotter Handles Your Personal Data

This Privacy Policy sets out exactly what personal data lotter collects when you open an account, how we use it, who we share it with, and the rights…

Data collected with your consentStored on secured serversNo sale of personal dataRight to access & deleteIndia-applicable law

Explore Lobby Read FAQ

What Data We Collect and Why

lotter Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you register, we collect your name, email address, mobile number and, where required for verification, a government-issued identity document. When you make a deposit or withdrawal through UPI, Paytm or PhonePe, our payment processor receives transaction metadata — we do not store full payment credentials

1
on our servers. We collect device identifiers, IP addresses and session logs to detect fraud and keep your account secure. Behavioural data — which pages you visit, how long you spend on a game — helps us improve the experience you see. All collection is grounded
2
in a lawful basis: performance of contract, legitimate interest, or your explicit consent given at registration. Where local law requires additional steps, we follow those requirements before processing your data.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about this policy, want to exercise a data right, or need to report a concern, our privacy team is reachable through any of the channels below.

Email Privacy Team Send your request to our dedicated privacy address. Include your registered mobile number so we can locate your account and process the request without unnecessary delay.

Live Chat Support Open the chat widget on any lotter page and select 'Privacy & Data' from the topic menu. An agent will log your request and escalate it to the privacy team the same working day.

Written Request Postal or formal written requests are accepted at our registered address. Include your full name, account email and the specific right you wish to exercise — access, correction or deletion.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply layered security to every piece of data we hold — encryption in transit via TLS, encrypted storage for sensitive fields, and role-based access controls so only authorised staff can reach…

TLS Encryption in Transit

Every data transfer between your device and our servers uses TLS 1.2 or higher, so your account details and UPI or PhonePe payment references cannot be intercepted in transit.

Encrypted Data Storage

Sensitive personal fields — identity documents, verified mobile numbers, Paytm wallet references — are stored encrypted at rest. Plain-text credentials are never written to our database.

Cookie Preference Centre

Essential cookies keep your session active; analytics cookies help us understand lobby usage. You can withdraw consent for non-essential cookies at any time through the preference centre in the footer.

Data Retention Schedule

Account records are held while your account is open and for the legally required period after it closes. Once that window passes, personal data is deleted or anonymised according to our retention schedule.

Access Request Process

Submit an access request via email or live chat and we will send you a structured copy of the data we hold. We complete verified requests within 30 days and confirm completion by email.

Third-Party Sharing Controls

We share data only with payment processors, identity-verification partners and fraud-detection services under strict data-processing agreements. We do not sell your data or share it for marketing by third parties.

Your Questions About This Privacy Policy

Below are the questions we hear most often about how lotter handles personal data. If your question is not covered here, use any support channel listed above to reach the privacy team directly.

We collect your name, email, mobile number and, for identity verification, a copy of a government-issued document. Device identifiers and session logs are gathered automatically to protect your account from unauthorised access.

No. When you deposit or withdraw via UPI, Paytm or PhonePe, your payment credentials are handled by the respective payment processor. We only receive a transaction reference and status confirmation, not your full account or card details.

Send an access request by email or through live chat, selecting the 'Privacy & Data' topic. We will verify your identity, then send a structured data copy within 30 days. There is no charge for a standard access request.

Yes. Submit a deletion request through any support channel. We will erase personal data that is no longer required by law or contract. Data we must retain under financial regulation will be held for the required period and then deleted.

Essential cookies keep your login session active and cannot be disabled. Analytics and functional cookies can be turned off at any time in the cookie preference centre linked in the site footer — your choice is saved for future visits.

We share data only with payment processors like UPI and Paytm, identity-verification services and fraud-prevention partners. Each third party operates under a data-processing agreement. We do not sell your data to advertisers or data brokers.

This policy is governed by applicable Indian law and applies to accounts held where local law permits. If you are accessing our platform from a region where use is restricted by local regulation, eligibility is determined by the laws of that region.

How lotter Handles Your Personal Data

Contact Us About Your Data

Data Handling, Cookies and Account Security

TLS Encryption in Transit

Encrypted Data Storage

Cookie Preference Centre

Data Retention Schedule

Access Request Process

Third-Party Sharing Controls

Your Questions About This Privacy Policy

01 What personal data does lotter collect when I open an account?

02 Does lotter store my UPI or Paytm payment details?

03 How can I request a copy of the data lotter holds on me?

04 Can I ask lotter to delete my personal data?

05 How does lotter use cookies and can I opt out?

06 Does lotter share my data with third parties?

07 What law governs this Privacy Policy and where does it apply?

Related Pages